Shipping Policy
Order Processing:
- All orders are processed and shipped from our overseas warehouse in the United States.
- Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed the next business day.
Shipping Method:
- We primarily use land shipping for the delivery of our products.
- The choice of shipping carrier and service may vary based on the destination and size of the order.
Shipping Times:
- Shipping times vary depending on the destination region. Below are estimated shipping times based on different regions:
- Northeast US: 2-4 business days
- Midwest US: 3-5 business days
- South US: 3-5 business days
- West US: 4-6 business days
- Please note that these are estimated delivery times and actual delivery may vary due to factors such as weather, carrier delays, and unforeseen circumstances.
Shipping Costs:
- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order.
- We offer free shipping on orders over a certain amount. Please check our website for current free shipping thresholds and promotions.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with tracking information.
- You can track your order using the tracking link provided in the email or by logging into your account on our website.
International Shipping:
- At this time, we primarily ship within the United States. For international shipping inquiries, please contact our customer service team for more information and assistance.
Shipping Delays:
- While we strive to deliver your orders within the estimated timeframes, there may be delays due to factors beyond our control.
- If your order is delayed, we will notify you as soon as possible and provide updates on the status of your shipment.
Customer Service:
- If you have any questions or concerns about your order or shipping, please do not hesitate to contact our customer service team at sales@tantaly.com. We are here to help!